1. Our Promise
Every order comes with a 100% working warranty. If we can't deliver working access to the tool or bundle you paid for, you're covered under this policy.
2. When You're Eligible for a Refund
- Access was not delivered within a reasonable time after payment was confirmed
- The tool or account provided does not work and cannot be fixed or replaced by our team
- You were charged for the wrong tool or plan due to an error on our end
3. When Refunds Do Not Apply
- Change of mind after access has already been delivered and used
- Account suspension caused by violating our Terms & Conditions (e.g. sharing/reselling access)
- Temporary downtime or feature changes on the original tool's platform that are outside our control — in these cases we'll work to restore access or provide a replacement instead
- Requests made after the plan's full duration has already passed
4. How to Request a Refund
Message us on WhatsApp or email with your order details (tool/bundle name, plan, and payment screenshot) and a short description of the issue. Our team will review your request and get back to you, typically within 24 hours.
5. Refund Method
Approved refunds are sent back to the same NayaPay account the payment was made from, or another method we mutually agree on.
